Frequently Asked Questions at Monsieur Jean

What to know before your stay

Monsieur Jean is located in Old Québec, within walking distance of the city’s main attractions, museums, and activities. Check-in begins at 4:00 p.m., and check-out is at 11:00 a.m. The hotel offers 78 rooms, studios and suites, and the entire property is non-smoking. Complimentary wireless internet is available in guest rooms and common areas. Monsieur Jean is also a member of Small Luxury Hotels of the World.

PREPARING YOUR STAY

Location and discovering Old Québec

Why choosing to stay in Old Québec?

Staying in Old Québec means enjoying a central location, a distinctive historic setting, and easy walking access to many of the city’s most iconic places.

Where is Monsieur Jean located?

Monsieur Jean is located at 2 rue Pierre-Olivier-Chauveau in Old Québec, close to restaurants, boutiques, and many historic landmarks.

Is Monsieur Jean well located for exploring Québec City on foot?

Yes. From Monsieur Jean, it is easy to walk to many of Old Québec’s highlights, including Château Frontenac, Petit-Champlain, Place d’Youville, the Citadel of Québec, and the Plains of Abraham.

Can I visit Québec City without a car while staying at Monsieur Jean?

Yes. Thanks to its central location in Old Québec, many attractions can easily be discovered on foot.

How long does it take to reach Monsieur Jean from the airport?

The drive from the airport takes about 30 minutes by car or taxi, depending on traffic.

Is it easy to arrive by taxi or Uber?

Yes. When mentioning Monsieur Jean, most drivers will be able to bring you directly to the hotel. Many also recognize the large blue door, a well-known landmark in Old Québec.

Can private transportation from the airport be arranged?

Yes. The concierge team can help arrange private transportation before arrival.

 

Booking and preparing for your stay

Can I book directly on the Monsieur Jean website?

Yes. You can book by phone or directly on the Monsieur Jean website for a simpler and more personalized experience.

What are the benefits of booking direct?

Depending on availability, direct bookings may include a welcome gift, priority parking access, early check-in, or a room upgrade.

Can I cancel a reservation free of charge?

Yes. Cancellations are free up to 48 hours before the scheduled arrival date. After that, the first night will be charged.

Are promotions refundable?

Some promotions maybe prepaid and non-refundable. The applicable conditions are always specified at the time of booking.

Are there any special rates or offers for members?

Yes. Monsieur Jean offers preferred rates for CAA/AAA members, allowing guests to benefit from advantageous conditions on their stay. To learn more or check availability, we recommend visiting the promotions page or booking directly with the hotel.

Is there a minimum age to book?

Yes. Guests must be 18 years of age or older and present a valid credit card to stay at Monsieur Jean.

Is a security deposit required at check-in?

Yes. A $300 security deposit is required at check-in, in addition to full payment for the room. It is refunded at the end of the stay, subject to the condition of the room.

Is the deposit different when staying with a dog?

Yes. For stays with a dog, the required deposit at check-in is $500.

 

Arrival, departure and practical information

What time is check-in at Monsieur Jean?

Check-in begins at 4:00 p.m. Early check-in may be possible, depending on availability.

What time is check-out?

Check-out is at 11:00 a.m.

Is late check-out available?

Yes, depending on availability. Additional fees may apply.

Does Monsieur Jean offer parking?

Yes. Indoor valet parking is available for $45 plus taxes per day, subject to availability.

Is valet parking available at Monsieur Jean?

Yes. Valet service is available with the indoor parking. The team takes care of your vehicle upon arrival to make your experience smoother and more enjoyable.

Is the parking suitable for all vehicles?

The parking area is suitable for most vehicles. If you are travelling with an oversized vehicle, it is best to contact the team before arrival. The maximum height is 7.8 feet or 2.38 metres.

What should I do if Monsieur Jean parking is full?

If parking at Monsieur Jean is full, the team can direct you to nearby public parking options in Old Québec.

Is Wi-Fi available at Monsieur Jean?

Yes. Complimentary Wi-Fi is available in all rooms as well as in the common areas.

Is smoking allowed at Monsieur Jean?

No. The hotel is entirely non-smoking. Penalties may apply if this policy is not respected.

 

Pets

Are pets allowed at Monsieur Jean?

Yes. Dogs are welcome at Monsieur Jean.

What is the fee for staying with a dog?

The dog package is available for $35 per day, per animal.

How many dogs are allowed per room?

A maximum of two dogs per room is allowed.

What amenities are provided for dogs?

Stays with a dog include a pet bed, bowls adapted to the dog’s size, and a homemade treat prepared by the team.

Can I book a stay with a dog online?

As only certain rooms can accommodate dogs, we recommend booking directly with Monsieur Jean. If booking online, please mention in the “special requests” section that you will be travelling with a dog.

Are other animals accepted?

No. Only dogs are accepted.

Are there pleasant places to walk a dog near Monsieur Jean?

Yes. Thanks to Monsieur Jean’s location in Old Québec, there are several nearby streets and areas that are pleasant to explore on foot with your dog.

 

Families, children and types of stay

Are children welcome?

Yes. Children are welcome at Monsieur Jean.

Is Monsieur Jean suitable for families?

Yes. Some rooms can accommodate up to 4 guests, and board games as well as a library are available for families.

Are there additional fees for children?

No additional fees apply as long as the room’s maximum occupancy is respected. Extra charges may apply if the occupancy limit is exceeded or if an extra bed is required.

What fees apply if the room’s maximum occupancy is exceeded?

Additional charges may apply when an extra guest is added to the reservation, particularly if the room category does not allow additional occupancy. Charges may also apply for an extra bed, while a baby crib may be available based on needs and availability.

Is Monsieur Jean a good choice for couples?

Yes. Its atmosphere, select private terraces, and location in Old Québec make it a lovely address for a stay for two.

Is Monsieur Jean suited to business travellers?

Yes. Its central location, complimentary Wi-Fi, and comfortable rooms make it a practical option for business travel in Québec City.

 

Accessibility and comfort for all

Does Monsieur Jean offer accessible rooms?

Yes. Some rooms are designed for guests with reduced mobility.

What features are included in accessible rooms?

Accessible rooms offer an adapted layout, easier circulation, and a bathroom designed to meet the needs of guests with reduced mobility.

Should I book directly for an accessible room?

Yes, this is recommended, as the number of adapted rooms is limited.

 

Events, gatherings and groups

Does Monsieur Jean host private or corporate events?

Yes. At Monsieur Jean, it is possible to organize meetings, cocktail receptions, private events, or professional gatherings in Old Québec.

What is the capacity of the event spaces?

Salle Saint-Jean can host up to 104 guests, depending on the chosen layout. Hall Piano is well suited to smaller, more intimate formats.

Can I reserve a room block for an event?

Yes. An event can be organized with or without a room block, depending on the group’s needs. To arrange this, simply contact the sales department at vente@monsieurjean.ca.

 

WHY CHOSE MONSIEUR JEAN

Rooms and comfort on site

What amenities are included in the rooms?

All rooms, studios and suite include a fully equipped mini-kitchen with a cooktop, mini-fridge, microwave, Nespresso coffee machine, and kettle. They also include 100% cotton bedding, Joe Love luxury bath products, an iron and ironing board, a safe, and an alarm clock. For everyday comfort, each unit also features a hair dryer, air conditioning, heated bathroom floors, a 4K UHD LED television with entertainment portal, and a telephone with complimentary calls to Canada and the United States.

Do all rooms include a mini-kitchen?

Yes. All units at Monsieur Jean include a mini-kitchen, whether you are staying in a room, a studio, or the suite.

What kind of bed is offered in the rooms?

Rooms, studios and suite are furnished with king beds and quality cotton bedding. In addition, our studios have a queen size murphy bed.

Do the bathrooms include premium features?

Yes. Bathrooms include heated ceramic floors and walk-in showers. Some rooms also feature a freestanding bathtub.

How large are the rooms and studios?

Units are generously sized, ranging from approximately 350 to 850 square feet, depending on the category.

Which rooms can accommodate up to 4 guests?

Most rooms accommodate 2 guests. The studios, as well as La Merveilleuse, can accommodate up to 4 guests thanks to integrated queen murphy beds.

Is Monsieur Jean a good choice for a longer stay?

Yes. With spacious rooms and integrated mini-kitchens, Monsieur Jean is very well suited to longer stays in Québec City.

Do any rooms include a private terrace?

Yes. Some rooms include a furnished private terrace available year-round. Terraces feature an outdoor fireplace as well as furnishings such as adirondack chairs, a table, and additional seating.

Can I book a room with a view?

Yes. Some higher room categories offer city, river, or panoramic views, depending on the room selected.

 

Recognition and identity

Is Monsieur Jean part of a recognized hotel collection?

Yes. Monsieur Jean is a member of Small Luxury Hotels of the World, an internationally recognized collection.

Can I earn or use Hilton Honors points?

Some stays booked through Hilton Honors and SLH allow guests to earn or redeem points, depending on the applicable terms.

What makes Monsieur Jean distinctive?

Monsieur Jean stands out for a world that feels both elegant and bold, where every detail is considered with care. In the heart of Old Québec, the hotel offers spacious rooms, studios and suite with mini-kitchens, a distinctive design that blends art and refinement, and attentive, personalized, deeply human hospitality.

DURING YOUR STAY

Breakfast, bar and the art of living well

Is breakfast available at Monsieur Jean?

Yes. A breakfast buffet is served every morning at Le Bijou. Fees apply.

What time is breakfast served?

Breakfast is served every day from 7:00 a.m. to 11:00 a.m.

Is breakfast included with the stay?

Breakfast is not automatically included with your reservation. It may be added depending on the offer selected or at check-in.

What is the breakfast price?

The regular breakfast buffet rate is $29 per adult, and $15 for children.

Do guests at Monsieur Jean receive a preferred breakfast rate?

Yes. Guests staying at Monsieur Jean may benefit from a preferred rate of $20 per person when breakfast is reserved in advance or added at check-in.

Is there a restaurant or bar on site?

Yes. Le Bijou is Monsieur Jean’s cocktail bar and restaurant. It offers an intimate atmosphere, carefully crafted cocktails, as well as more generous portions to share. It is located on the ground floor of the hotel.

Does the culinary offering change with the seasons?

Yes. Some menu offerings evolve with the seasons and the inspiration of the moment. A seasonal menu is offered in addition to a tapas menu available year-round.

 

Wellness, services and personal touches

Does Monsieur Jean have a fitness room?

Yes. Guests have access to an on-site fitness room located on level 0.

Are treatments or massages available?

Yes. A massage room is available, and the team can help arrange a relaxing moment during your stay.

Does Monsieur Jean offer wellness experiences?

Yes. Partnerships with places such as Strøm Nordic Spa allow certain stays to include a wellness element.

Is concierge service available?

Yes. The concierge team can assist with restaurant reservations, activities, special in-room touches, and suggestions for discovering Québec City.

How can I contact the concierge team?

The concierge team can be reached by email at: concierge@monsieurjean.ca. It is also possible to contact them via WhatsApp at 1-518-812-9876.

Can I arrange a surprise or special touch before arrival?

Yes. Personalized additions can be arranged before arrival to mark a special occasion. You may contact reception or our concierge team, who will be pleased to assist you.

Need a more specific answer?

Whether you are planning a stay as a couple, with family, with your dog, or for business, our team will be pleased to help guide you toward the room, studio, or experience that suits you best.